Terms of Service
This Terms of Service outlines the terms under which Lock Insurance communicates with customers via SMS (text messaging) and governs the use of our services. By interacting with us via text message or by using our services, you agree to the terms outlined below.
1. SMS Consent Communication
Phone numbers collected for SMS messaging through our website or other communication methods will not be shared with third parties or affiliate companies for marketing purposes. All SMS communications are sent solely by Lock Insurance and for the purposes described below.
2. Types of SMS Communications
If you have opted in to receive SMS messages from Lock Insurance, you may receive messages related to:
- Account Notifications
- Example: “Hello, this is Lock Insurance. Your policy documents have been updated. Reply STOP to unsubscribe.”
- Customer Care
- Example: “Hi, this is Lock Insurance support. We’re following up on your recent inquiry. Reply STOP to opt out.”
- Marketing
- Example: “Get a quote and save more! Lock Insurance is now offering multi-policy discounts. Reply STOP to unsubscribe.”
3. Message Frequency
Message frequency may vary depending on the type of communication.
You may receive up to 2 SMS messages per week for each category listed above, such as account updates, customer service responses, or promotional alerts.
4. Fees for SMS Messaging
Standard message and data rates may apply, depending on your wireless carrier’s pricing plan. Fees may vary based on domestic or international usage and your personal mobile plan. Lock Insurance is not responsible for these charges.
5. Opt-In Method
You may opt-in to receive SMS messages from Lock Insurance through the following methods:
Sending us a message first via text
Submitting an online form that includes an SMS consent checkbox
6. Opt-Out Method
You can opt out of receiving SMS messages from Lock Insurance at any time by:
Replying STOP to any SMS message you receive from us
Contacting us directly at (863) 646-4300 to be removed from our messaging list
Please allow up to 48 hours for your opt-out request to be processed.
7. Help
If you need assistance or are experiencing issues with our SMS service, you can:
Reply HELP to any SMS
Call us at (863) 646-4300
Visit our Privacy Policy for more information
8. Standard Messaging Disclosures
Message and data rates may apply
You can opt out at any time by texting “STOP”
For help, reply “HELP” or contact us directly
Message frequency may vary depending on your interaction with Lock Insurance
For more details, please review our Privacy Policy and this Terms of Service page